These Vennio Terms and Conditions (the “Terms”) govern to your use of our website at www.vennio.com (“Website”), our mobile apps (our “Apps”), and any other products, services and technologies we may offer from time to time (together, the “Products”).
We aim to offer our users a platform where they can build a community of fans, connect with people and organisations that matter to them, and communicate with others by sharing content (our “Services”).
The Products and Services are provided by IO Talent Limited, trading as Vennio (“Vennio”) ("us", "we" or "our"), a company registered under number 13885668 in England and Wales, whose registered office is at 73 Cornhill, London, United Kingdom, EC3V 3QQ. Vennio is a trading division of the Ioconic Limited group of companies. To contact us, please email us at support@vennio.com
In these Terms, "you" and "your" means you as the user of our Products and Services.
These Vennio Terms and Conditions ("Terms") govern your use of the Products and/or Services.
By browsing our Website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you should not use our Website.
If you are accessing our Services through our Apps, you agree to these Terms when you click “Accept” on downloading our app. If you do not agree to these Terms, click on the “Reject” button. If you download or stream our Apps onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these Terms, whether or not you own the phone or other device.
The following additional terms also apply to your use of the Products and/or Services and form part of these Terms:
You must read all the Terms prior to using our Services and/or Products. You should also save and/or print out a copy of these Terms for future reference.
The ways in which you can use our Apps may also be controlled by the app store from which you download our Apps (“App Store Providers”):
In the event that these Terms and the terms of the app store providers set out above conflict, the terms of the App Store Providers will take precedence over these Terms.
To use our Services, you must create an account (“Account”) [using your email address and choosing a username and a password].
You are solely responsible for maintaining the confidentiality of your password and other information, and for keeping your Account secure. You must not share any passwords or other account credentials with any other person. We will never ask for your password.
We will not be responsible for any acts or omissions by you, or an unauthorised third party, if your Account has been compromised. Please immediately contact us in the event of an issue with your Account and if you are concerned that someone else may have accessed your Account, immediately change your password.
You warrant and agree that:
Whenever you provide us with or share content using our Products and Services (“User Content”), you grant us the rights to use the User Content on a worldwide, non-exclusive, royalty-free, perpetual, transferable licence to use, reproduce, distribute, broadcast, prepare derivative works of, display, and perform that content in connection with our business and that of the Ioconic Limited group of companies.
You warrant that any User Content submitted is your original work and does not infringe any laws or regulations or the rights of any person and is not obscene, threatening, abusive, harmful to others, invasive of another's privacy, hateful, harassing, discriminatory or otherwise objectionable and will comply with our House Rules.
Insofar as we are legally required, we will systematically screen and/or monitor User Content uploaded and/or transmitted into our Service and Products, at any time and for any reason, for compliance with the Terms, with or without notice. We may also set up automated verifications for words or other content which we consider to be unacceptable, and where your content is found to be breaching our Community Guidelines, you may be prevented from posting the unacceptable content.
We may review Accounts at any time and for any reason, and without affecting any other rights or remedies available to us, we may terminate or disable an Account, or remove User Content (in whole or in part), at our absolute discretion, in particular if, or if we suspect that:
and you agree that such event will not give rise to a ground for a claim against us.
You can delete your posts and other User Content at any time by clicking on “delete” on your User Content. Your User Content will be automatically deleted from the Services when you delete your Account.
By interacting with our Products and Services, you can earn two types of user points: user experience points (“XP”) and fame points (“FP”). As you accumulate XPs and FPs you will be awarded coins. With these coins, you will be entitled to redeem benefits as provided by us or third party providers as set out in the Services from time to time. These benefits may include without limitation physical or digital goods, experiences, in-app badges, and status upgrades.
To learn more about how you can win XP and FP and what you can do with them, see our FAQ’s page.
[We allow users that are 18 years old or older to buy coin packages directly in the Products (including as an in-app purchase if you are accessing the Services through our Apps). We use a third party provider Stripe to process payments on our behalf.
You will have 14 days from the moment you buy a coin package to change your mind under the Consumer Contracts Regulations 2013 and to ask for a refund in exchange for a return of the coin package to us. However, you will lose your right to a refund as soon as you use your coins to redeem benefits following your purchase of a coin package, as you will have used the coins purchased with the coin package.
You can exercise your right to a refund by contacting us at support@vennio.com. We will aim to refund you within 14 days, using the method you used for the payment We will not charge a fee for the refund.]
If you want to learn more about our Products and/or Services or have any problems using them please contact us at support@vennio.com.
If we have to contact you we will do so by email,using the contact details you have provided to us.
We may from time to time make changes to the terms of this Agreement to reflect changes in law or best practices, or to deal with additional or change of features which we introduce.
Any changes will be posted on our Website, sent to you by email and, where you have downloaded our Apps, when you next start the App.
If you do not accept the changes, you will not be permitted to continue to use our Products and Services.
From time to time, we may automatically update our Products and change our Services to improve performance, enhance functionality, remove unused functionalities, reflect changes to the operating system or address security issues. We do not guarantee that our Products, the Services, or any content, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Products to carry out emergency or scheduled maintenance or for any other reason at any time. We will try to give you reasonable notice of any suspension or withdrawal.
When you are accessing our Services through our Apps, we may ask you to update our Apps for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the Apps and the Services. The Apps will always work with the current or previous version of the operating system (as it may be updated from time to time).
Access to our Products may be dependent upon availability of the web and/or internet connection, and we are not responsible if these prevent you from accessing the Products and/or Services.
You must:
We welcome your opinions, and different points of view. Any material submitted to this Services must comply with our Community Guidelines.
User-generated content is not approved by us. The Products and Services may include content uploaded by other users. This information and content has not been verified or approved by us. The views expressed by other users do not represent our views or values.
If you find any content on our Products or Services to be in any way offensive, obscene, inaccurate or infringing of any third party rights please notify us by emailing support@vennio.com. We take complaints seriously. We will investigate whether the content breaches our Community Guidelines. We may remove or block access to content.
All intellectual property rights in the Products and Services throughout the world belong to us and the rights in the Products and Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the Products or the Services other than the right to use them in accordance with these Terms.
We expressly reserve all rights in the Vennio trade marks, trade names, logos and the vennio.com domain name. These may not be used without our prior written consent.
We own or are the licensee of all rights in the Products and Services, and the material published on it. All of our rights are reserved.
Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable, limited right to access and use the Products and Services, and all data, information, software graphics, images, text, posts and other content on the Products and Services ("Materials") for the purpose of receiving the Services.
You must not modify the paper or digital copies of any Materials, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of the Materials must always be acknowledged (except where the content is user-generated). You must not use any part of the Materials for commercial purposes without obtaining a licence to do so from us or our licensors.
You must not:
You may link to our Products, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it or bypasses any security measures we put in place. You must not link to our Products in such a way as to suggest any form of association, approval or endorsement on our part without our prior written consent.
You must not establish a link to our Products in any website that is not owned by you. Our Products must not be framed on any other site.
You must not remove or obscure by framing or otherwise, advertisements, copyright notices, or other information published on the Products. You must not link to our Products from a site which contains any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. We reserve the right to withdraw linking permission without notice.
Our Products and/or Services may contain links to third party independent websites which are not provided by us. These third party sites are not under our control and we are not responsible for and have not checked and approved their content or their privacy policies (if any). If you decide to visit any third party site, you do so at your own risk and you will need to make your own independent judgment about whether to use them.
We are not responsible for the content, accuracy or opinions expressed on third party sites. Links do not imply that we or our Products and/or Services are affiliated or associated with third party sites.
You agree that you will:
In the event you breach this provision, your right to use our Products and Services will cease immediately.
Limitations to the Products and the Services. The Products and the Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of our Products or Services, or any content in them. Although we make reasonable efforts to update the information provided by our Products and Services, they may contain inaccuracies and errors. We make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Nothing in these Terms excludes our liability for death or personal injury caused by our negligence or the negligence of our employees, agents, subcontractors or for fraud or fraudulent misrepresentation, and/or anything else that cannot be excluded or limited by law.
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.
We are not responsible for viruses. We do not guarantee that the Products will be secure or free from bugs or viruses. We do not represent or warrant that the Products will be error-free, free of harmful components, or that defects will be corrected.
You are responsible for configuring your information technology, computer programmes and platform to access our Products. You should use your own virus protection software.
We are not liable for business losses. The Products are for domestic and private use. If you use the Products for any commercial, business or resale purpose we will have no liability to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our Products; or use of or reliance on any content on our Products or Services. We will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage, whether based on breach of contract, breach of warranty, tort (including negligence) or otherwise, even if advised of the possibility of such damages.
Please back-up content and data used with the Products. We recommend that you back up any content and data used in connection with the Products, to protect yourself in case of problems with the Products or the Services.
Check that the Products and the Services are suitable for you. The Products and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the Products and the Services (as described on our Website and/or the relevant app store from which you download our Apps) meet your requirements.
We are not responsible for events outside our control. If our provision of the Services or support for the Products or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us[ and receive a refund for any Services you have paid for but not received].
We may end your rights to use the Products and the Services if you break these Terms. We may end your rights to use the Products and Services at any time by contacting you if you have broken these Terms in a serious way (including our Community Guidelines). If what you have done can be put right we will give you a reasonable opportunity to do so.
If we end your rights to use the Products and Services:
We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Terms.
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
No rights for third parties. These Terms does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
If a court finds part of these Terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing these Terms, we can still enforce them later. Even if we delay in enforcing these Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
You shall comply with all applicable laws and regulations in connection with your use of our Products and/or Services.
English law applies to these Terms and you can bring legal proceedings in respect of the products in the English courts, unless you reside in a jurisdiction where by law such dispute or claim may be brought in the jurisdiction in which you reside, and in such case legal proceedings may be brought in the courts where you reside.
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The following terms apply to your use of our Apps on the Apple App Store:
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