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FAQ

General

What is Vennio?

Vennio is where athletes, creators, and teams connect with their biggest fans. Vennio hosts share their journey in a positive, hate-free space that encourages two-way interaction and rewards the biggest fans.

Joining Vennio

How do I join Vennio?

Simply download the app from the App Store or Google Play Store and create an account to join Vennio. Our first host during the pilot phase is Ansu Fati but we will be introducing more hosts in the future.

What is a Vennio founder's pass?

To thank early Vennio members, we have made Founders Passes available for purchase from vennio.com during the pilot phase of the app. Unlock exclusive benefits including a free lifetime subscription and a Founders only call with Ansu.

Do I need to pay to use the app?

Enjoy a free trial during the pilot. Afterward, the app will become subscription-based although those who claim a Founders Pass receive a lifetime subscription.

How it Works

What is a circle?

As fans contribute more to the community and get closer to the Vennio host, they can progress through the Vennio levels, known as Circles. There are 5 Circles: Supporter, Contributor, Ambassador, Superfan, Inner Circle. The main way to progress is by earning XP and FP.

What are XP and FP?

XP (experience points) are points you earn when you create posts or replies on Vennio. FP (fame points) are points you earn when Ansu or other users react to your content.

What are Coins?

Earned through XP and FP, Coins can be used to unlock exclusive prizes and rewards in the Vennio Vault (coming soon). Coins are not transferable outside of the platform.

Community Guidelines & User Feedback

Are there community guidelines or rules for using the app?

Yes, we have clear guidelines intended to ensure a positive and fun environment for all Vennio members and athletes. Violations of these guidelines may result in actions like account suspension or lifetime bans. Please check the community guidelines for more information.

How do I report inappropriate content or behavior?

If you come across any content or behavior that you believe violates our community guidelines, you can easily report it within the app by clicking on the "Report" button. Our moderation team will review the report and take necessary action to maintain our positive community.

How can I provide feedback or suggestions for improvement?

Share feedback or suggestions through "Contact Us" to help enhance the Vennio app during the pilot. Your insights make Vennio even better!